Changes: Forum:How would you rate the support you received?

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"How would you rate the support you received?"

How do you reply to this question? I've gotten this email a bunch of times now and I never know how to react. Sure, the support people are friendly and they get back to you relatively quickly and that's good and all. But what about the bug I reported? It's nice to hear things like:

"We appreciate you letting us know about this problem with the API. That definitely is not working as intended. I will pass your report directly to our technical staff for investigation and review."

But what does that tell me? Will the bug get fixed? And if so when? And shouldn't they ask me what I think of their support after those other question have been answered?

So which is it? "Good, I'm satisfied" or "Bad, I'm unsatisfied"? For me it's neither at this point. The bug still exists after all... -- pecoes 12:51, July 21, 2012 (UTC)

Really a matter of opinion, if you feel any sign if negative means, then mark it bad, you feel it is all good, mark it good. Click the box that you think is necessary. -- 13:13, July 21, 2012 (UTC)

Revision as of 12:51, 21 July 2012 (edit) Pecoes (Message Wall \| contribs) (Created page with "{{Forumheader\|General Discussion}} <!-- Please put your content under this line. Be sure to sign your edits with four tildes: ~~~~ If you require staff help, please use...")		Revision as of 13:13, 21 July 2012 (edit) (undo) PlasmaTime (Message Wall \| contribs) No edit summary Newer edit →
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	So which is it? "Good, I'm satisfied" or "Bad, I'm unsatisfied"? For me it's neither at this point. The bug still exists after all... -- {{User:Pecoes/sig\|12:51, July 21, 2012 (UTC)}}		So which is it? "Good, I'm satisfied" or "Bad, I'm unsatisfied"? For me it's neither at this point. The bug still exists after all... -- {{User:Pecoes/sig\|12:51, July 21, 2012 (UTC)}}
		+	:Really a matter of opinion, if you feel any sign if negative means, then mark it bad, you feel it is all good, mark it good. Click the box that you think is necessary. --{{User:PlasmaTime/SigReal\|}} 13:13, July 21, 2012 (UTC)