Changes: Help:How to report bugs

Revision as of 16:37, 1 April 2014

This article covers how to report bugs you find on Wikia.

We want your experience of Wikia to be as bug free as possible, and we welcome anyone who spots a bug to report it to us. However, in order to aid us in solving those bugs, we have a few tips about how to report them.

Where should it be reported to?

All bugs need to be reported through Special:Contact/bug. If you prefer your regular email interface, then you can email the message through to community@wikia.com instead.

What should a problem report contain?

Try and make it as clear as possible, including specific details and steps on how to reproduce the bug.
A screenshot of how the bug is manifesting, when applicable. See http://www.take-a-screenshot.org for details on how to take a screenshot on your computer/device. There are also some browser plug-ins that can make taking screenshots easier, such as Awesome Screenshot.
- Click the "Browse..." button (if using Special:Contact/bug) and upload the screenshot file.
Browser, including version number - for example Firefox 18, IE9, etc.
Operating System (OS) - for example Windows 7, OS X 10.7, etc.
What wikia and what exact page you were on when you saw the problem.
The full text of any error messages.
Whether you were logged in at the time, and with what username.
Skin preference if it's not the default Wikia skin.

Thank you in advance from the entire Wikia team!

Further help and feedback

Browse and search other help pages at Help:Contents
Check Fandom Community Central for sources of further help and support
Check Contacting Fandom for how to report any errors or unclear steps in this article

@@ Line 1: / Line 1: @@
-This articles covers how to '''report bugs''' with the Wikia software.
+This article covers how to '''report bugs''' you find on Wikia.
 We want your experience of Wikia to be as bug free as possible, and we welcome anyone who spots a bug to report it to us. However, in order to aid us in solving those bugs, we have a few tips about how to report them.
-==What should a problem report contain?==
-The more detail you can tell us about what happened, the better.
-*Browser, including version number - for example Firefox 3.0.3, IE7, etc.
-*Operating System (OS) - for example Vista, OS X 10.5, etc.
-*What wiki and what exact page you were on when you saw the problem.
-*The full text of any error messages.
-*Whether you were logged in at the time, and with what username.
-*Specific details and steps on how to reproduce the bug.
-*Try and make it as clear as possible.
-Remember, just saying "it doesn't work" is not always that useful :)
 ==Where should it be reported to?==
+All bugs need to be reported through [[Special:Contact/bug]]. If you prefer your regular email interface, then you can email the message through to [mailto:community@wikia.com community@wikia.com] instead.
-We have a variety of places to report bugs:
+==What should a problem report contain?==
+* Try and make it as clear as possible, including specific details and steps on how to reproduce the bug.
+* A screenshot of how the bug is manifesting, when applicable. See http://www.take-a-screenshot.org for details on how to take a screenshot on your computer/device. There are also some browser plug-ins that can make taking screenshots easier, such as [http://awesomescreenshot.com/ Awesome Screenshot].
+** Click the "Browse..." button (if using <tt>Special:Contact/bug</tt>) and upload the screenshot file.
+* Browser, including version number - for example Firefox 18, IE9, etc.
+* Operating System (OS) - for example Windows 7, OS X 10.7, etc.
+* What wikia and what exact page you were on when you saw the problem.
+* The full text of any error messages.
+* Whether you were logged in at the time, and with what username.
+* Skin preference if it's not the default Wikia skin.
+Thank you in advance from the entire Wikia team!
-;If the matter needs to be dealt with urgently
-:For example, unable to access the site, articles missing, important functions (e.g. deletion) non-functioning.
-*[[Help:Wikia IRC channels]]
-*[[Help:Mailing lists]]
-*[[w:Forum:Index|Central Forum]] ''(especially useful for complex problems)''
+==Further help and feedback==
-;If it is not an urgent matter
+{{Help and feedback section}}
-:For example, a special page reporting incorrect results, graphical bugs, software spelling mistakes.
-*[[w:Forum:Index|Central Forum]] ''(especially useful for complex problems)''
-*Email [mailto:community@wikia.com community@wikia.com]
-*[[Help:Wikia Staff]] talk pages
-[[nl:Help:Hoe meld je bugs]]
+[[ca:Ajuda:Com informar d'errors]]
+[[de:Hilfe:Bugs]]
-[[es:Ayuda:Cómo informar errores]]
+[[eshelp:Ayuda:Cómo informar de fallos]]
+[[ithelp:Aiuto:Segnalare i bug]]
+[[nlhelp:Help:Bugs melden]]
+[[ja:Help:バグを報告するには]]
 [[Category:Help|{{PAGENAME}}]]
 [[Category:About Wikia|{{PAGENAME}}]]
-[[Category:Expand|{{PAGENAME}}]]