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+ | We want your experience of Wikia to be as bug free as possible, and we welcome anyone who spots a bug to report it to us. However, in order to aid us in solving those bugs, we have a few tips about how to report them. |
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+ | All bugs need to be reported through [[Special:Contact/bug]]. If you prefer your regular email interface, then you can email the message through to [mailto:community@wikia.com community@wikia.com] instead. |
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==What should a problem report contain?== |
==What should a problem report contain?== |
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+ | * Try and make it as clear as possible, including specific details and steps on how to reproduce the bug. |
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− | *Browser (Firefox 3.0.3, IE7, etc.) |
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+ | * A screenshot of how the bug is manifesting, when applicable. See http://www.take-a-screenshot.org for details on how to take a screenshot on your computer/device. There are also some browser plug-ins that can make taking screenshots easier, such as [http://awesomescreenshot.com/ Awesome Screenshot]. |
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− | *OS (Vista, OS X 10.5, etc.) |
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+ | ** Click the "Browse..." button (if using <tt>Special:Contact/bug</tt>) and upload the screenshot file. |
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− | *Specific details on how to reproduce the bug |
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+ | * Browser, including version number - for example Firefox 18, IE9, etc. |
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− | *Try and make it as clear as possible. |
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+ | * Operating System (OS) - for example Windows 7, OS X 10.7, etc. |
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+ | * What wikia and what exact page you were on when you saw the problem. |
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+ | * The full text of any error messages. |
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+ | * Whether you were logged in at the time, and with what username. |
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+ | * Skin preference if it's not the default Wikia skin. |
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+ | Thank you in advance from the entire Wikia team! |
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− | Remember, just saying "it doesn't work" is not always that useful :) |
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+ | ==Further help and feedback== |
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− | ===Non-urgent matters=== |
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+ | {{Help and feedback section}} |
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− | *Central Forums |
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− | *Talk pages |
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+ | [[ca:Ajuda:Com informar d'errors]] |
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− | ===Urgent matters=== |
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+ | [[de:Hilfe:Bugs]] |
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− | *Mailing list |
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+ | [[es:Ayuda:Cómo informar de fallos]] |
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− | *IRC |
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+ | [[it:Aiuto:Segnalare i bug]] |
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+ | [[nl:Help:Bugs melden]] |
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+ | [[ja:Help:バグを報告するには]] |
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+ | [[Category:Help|{{PAGENAME}}]] |
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+ | [[Category:About Wikia|{{PAGENAME}}]] |
Revision as of 10:21, 1 July 2014
This article covers how to report bugs you find on Wikia.
We want your experience of Wikia to be as bug free as possible, and we welcome anyone who spots a bug to report it to us. However, in order to aid us in solving those bugs, we have a few tips about how to report them.
Where should it be reported to?
All bugs need to be reported through Special:Contact/bug. If you prefer your regular email interface, then you can email the message through to community@wikia.com instead.
What should a problem report contain?
- Try and make it as clear as possible, including specific details and steps on how to reproduce the bug.
- A screenshot of how the bug is manifesting, when applicable. See http://www.take-a-screenshot.org for details on how to take a screenshot on your computer/device. There are also some browser plug-ins that can make taking screenshots easier, such as Awesome Screenshot.
- Click the "Browse..." button (if using Special:Contact/bug) and upload the screenshot file.
- Browser, including version number - for example Firefox 18, IE9, etc.
- Operating System (OS) - for example Windows 7, OS X 10.7, etc.
- What wikia and what exact page you were on when you saw the problem.
- The full text of any error messages.
- Whether you were logged in at the time, and with what username.
- Skin preference if it's not the default Wikia skin.
Thank you in advance from the entire Wikia team!
Further help and feedback
- Browse and search other help pages at Help:Contents
- Check Fandom Community Central for sources of further help and support
- Check Contacting Fandom for how to report any errors or unclear steps in this article