Changes: Help:How to report bugs

Revision as of 21:58, 19 April 2016

This article covers how to report bugs you find on Wikia.

We want your experience of Wikia to be as bug free as possible, and we welcome anyone who spots a bug to report it to us. However, in order to aid us in solving those bugs, we have a few tips about how to report them.

Where should it be reported to?

All bugs need to be reported through Special:Contact/bug. If you prefer your regular email interface, then you can email the message through to community@wikia.com instead.

What should a problem report contain?

Try and make it as clear as possible, including specific details and steps on how to reproduce the bug.
A screenshot of how the bug is manifesting, when applicable. See http://www.take-a-screenshot.org for details on how to take a screenshot on your computer/device. There are also some browser plug-ins that can make taking screenshots easier, such as Awesome Screenshot.
- Click the "Browse..." button (if using Special:Contact/bug) and upload the screenshot file.
Browser, including version number - for example Firefox 45, IE 11, etc.
Operating System (OS) - for example Windows 10, OS X 10.7, etc.
What community and what exact page you were on when you saw the problem.
The full text of any error messages.
Whether you were logged in at the time, and with what username.
Skin preference if it's not the default Wikia skin.

Thank you in advance from the entire Wikia team!

Further help and feedback

Browse and search other help pages at Help:Contents
Check Fandom Community Central for sources of further help and support
Check Contacting Fandom for how to report any errors or unclear steps in this article

@@ Line 8: / Line 8: @@
 ==What should a problem report contain?==
 * Try and make it as clear as possible, including specific details and steps on how to reproduce the bug.
-* A screenshot of how the bug is manifesting, when applicable. See http://www.take-a-screenshot.org for details on how to take a screenshot on your computer/device.
+* A screenshot of how the bug is manifesting, when applicable. See http://www.take-a-screenshot.org for details on how to take a screenshot on your computer/device. There are also some browser plug-ins that can make taking screenshots easier, such as [http://awesomescreenshot.com/ Awesome Screenshot].
-** Click the "Browse..." button (if using <tt>Special:Contact/bug</tt>) and upload the screenshot file.
+** Click the "Browse..." button (if using Special:Contact/bug) and upload the screenshot file.
-* Browser, including version number - for example Firefox 18, IE9, etc.
+* Browser, including version number - for example Firefox 45, IE 11, etc.
-* Operating System (OS) - for example Windows 7, OS X 10.7, etc.
+* Operating System (OS) - for example Windows 10, OS X 10.7, etc.
-* What wiki and what exact page you were on when you saw the problem.
+* What community and what exact page you were on when you saw the problem.
 * The full text of any error messages.
 * Whether you were logged in at the time, and with what username.
+* Skin preference if it's not the default Wikia skin.
 Thank you in advance from the entire Wikia team!
@@ Line 21: / Line 22: @@
 {{Help and feedback section}}
+[[ca:Ajuda:Com informar d'errors]]
-[[de:Hilfe:Bugs]]
+[[de:Hilfe:Bugs melden]]
-[[eshelp:Ayuda:Cómo informar de fallos]]
+[[fr:Aide:Comment signaler des bugs]]
-[[ithelp:Aiuto:Segnalare i bug]]
-[[nlhelp:Help:Bugs melden]]
+[[it:Aiuto:Segnalare i bug]]
+[[ja:ヘルプ:バグを報告するには]]
+[[nl:Help:Bugs melden]]
+[[pt:Ajuda:Como reportar bugs]]
+[[ru:Справка:Сообщение об ошибке]]
+[[uk:Довідка:Повідомлення про помилку]]
+[[zh:Help:如何回報錯誤]]
 [[Category:Help|{{PAGENAME}}]]
 [[Category:About Wikia|{{PAGENAME}}]]