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Local issues are problems that are happening on your specific wiki but not on other wikis or across all of Wikia. Local issues could include:
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'''Local issues''' are problems that are happening on your specific wikia but not in other communities or across all of Wikia. Local issues could include:
*Problems with other users
 
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*Problems with other users, including admins
 
*Content you find incorrect or inappropriate
 
*Content you find incorrect or inappropriate
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*Bugs due to CSS or JS changes by admins
*Issues with your account
 
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*Bugs due to special settings on the wikia
*Software bugs
 
*New features
 
   
== What to do? ==
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==What do I do?==
 
If you run into an issue on Wikia, the best idea is to go through the following steps:
 
If you run into an issue on Wikia, the best idea is to go through the following steps:
#Check if the issue is happening just on your wiki or in other places as well
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#Check if the issue is happening just on your wikia or in other places as well
#Check out the [[w:c:help:Help:Contents|help pages]] and the [[w:c:community:Blog:Wikia_Staff_Blog|staff blog]] (for announcements on new features or current issues occurring sitewide)
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#Check out the [[Help:Contents|help pages]] and the [[Blog:Wikia_Staff_Blog|staff blog]] for announcements on new features or current issues occurring sitewide
#Talk to other users directly (talk page messages or discussion pages are a great place to do this)
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#Talk to other users directly. Talk pages, message walls, forums or blogs are a great place to do this
#Speak with your [[Special:listusers/sysop|local admins]] (they are the most informed of local issues)
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#Speak with your [[Special:listusers/sysop|local admins]]. They are the most informed of local issues
#Post to the [[w:c:community:Forum:Community_Central_Forum|Wikia community forum]] (where community members work together to answer questions and solve problems collectively)
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#Post to the [[Special:Forum|Wikia community forum]]. This is where community members work together to answer questions and solve problems collectively
 
#Contact [[Special:contact|Wikia staff]]
 
#Contact [[Special:contact|Wikia staff]]
   
== When should you contact staff? ==
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==Should I contact Wikia about this?==
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When it comes to local issues, staff involvement should only be as a last resort. Local administrators and community members are going to be the most knowledgeable about the culture and users of their wikia, as well as the specific issues there. So local communities are best equipped to resolve local disputes.
There are over 100,000 wikis on Wikia, and our [[w:c:community:Community_Central:Staff|Community Support Team]] serves them all equally. Most problems on a wiki can be solved by the local community. You are the experts here, so talk with each other to see if you can solve the problem before you contact staff.
 
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If you do need to contact Wikia, please include as much information about the issue as possible. For example, if there is a problem with other users, please explain the dispute and what the local community and admins have already tried to do about it. Reports about inappropriate content must include the URL of the problem page.
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In the case of reports about bugs on the wikia that are not the result of local changes, please send them to [[Special:Contact/bug]]. Remember to include as much information as possible. Screenshots and information about what browser and the version of the browser you are using are all incredibly helpful.
   
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==See also==
In some cases it is necessary to contact the [[w:c:community:Community_Central:Staff|Wikia staff]]. These include:
 
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*Learn how to [[Help:Contacting Wikia|contact Wikia Community Support]]
*Closing your account (its not possible to switch your username and keep your editing history, so you will need to create a new one if that is what you want to do)
 
*Closing your wiki (we tend to not close wikis because they are community-owned sites)
 
*Changing your wiki's sitename or URL
 
*Turning on/off features or extensions
 
*You are experiencing a bug with Wikia's tools
 
   
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==Further Help & Feedback==
== What to include when contacting staff? ==
 
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{{Help and feedback section}}
If you need to contact Wikia staff it is important to provide us with as much details as possible so we can quickly and efficiently. It is helpful to include:
 
*Username
 
*Screenshots (If you need help, try http://take-a-screenshot.org/)
 
*Wiki URL
 
*Information about the browser and operating system you are on
 
   
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[[de:Hilfe:Lokale Probleme]]
 
[[nl:Help:Locale problemen]]
 
[[nl:Help:Locale problemen]]
[[Category:Admin Help Pages|L]]
 
 
[[Category:Help|{{PAGENAME}}]]
 
[[Category:Help|{{PAGENAME}}]]

Revision as of 17:51, 26 August 2014

Local issues are problems that are happening on your specific wikia but not in other communities or across all of Wikia. Local issues could include:

  • Problems with other users, including admins
  • Content you find incorrect or inappropriate
  • Bugs due to CSS or JS changes by admins
  • Bugs due to special settings on the wikia

What do I do?

If you run into an issue on Wikia, the best idea is to go through the following steps:

  1. Check if the issue is happening just on your wikia or in other places as well
  2. Check out the help pages and the staff blog for announcements on new features or current issues occurring sitewide
  3. Talk to other users directly. Talk pages, message walls, forums or blogs are a great place to do this
  4. Speak with your local admins. They are the most informed of local issues
  5. Post to the Wikia community forum. This is where community members work together to answer questions and solve problems collectively
  6. Contact Wikia staff

Should I contact Wikia about this?

When it comes to local issues, staff involvement should only be as a last resort. Local administrators and community members are going to be the most knowledgeable about the culture and users of their wikia, as well as the specific issues there. So local communities are best equipped to resolve local disputes.

If you do need to contact Wikia, please include as much information about the issue as possible. For example, if there is a problem with other users, please explain the dispute and what the local community and admins have already tried to do about it. Reports about inappropriate content must include the URL of the problem page.

In the case of reports about bugs on the wikia that are not the result of local changes, please send them to Special:Contact/bug. Remember to include as much information as possible. Screenshots and information about what browser and the version of the browser you are using are all incredibly helpful.

See also

Further Help & Feedback