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− | Local issues are problems that are happening on your specific |
+ | '''Local issues''' are problems that are happening on your specific wikia but not in other communities or across all of Wikia. Local issues could include: |
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*Content you find incorrect or inappropriate |
*Content you find incorrect or inappropriate |
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+ | *Bugs due to CSS or JS changes by admins |
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− | *Issues with your account |
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+ | *Bugs due to special settings on the wikia |
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− | *Software bugs |
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− | *New Features |
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+ | #Post to the [[Special:Forum|Wikia community forum]]. This is where community members work together to answer questions and solve problems collectively |
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+ | ==Should I contact Wikia about this?== |
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+ | When it comes to local issues, staff involvement should only be as a last resort. Local administrators and community members are going to be the most knowledgeable about the culture and users of their wikia, as well as the specific issues there. So local communities are best equipped to resolve local disputes. |
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+ | If you do need to contact Wikia, please include as much information about the issue as possible. For example, if there is a problem with other users, please explain the dispute and what the local community and admins have already tried to do about it. Reports about inappropriate content must include the URL of the problem page. |
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+ | In the case of reports about bugs on the wikia that are not the result of local changes, please send them to [[Special:Contact/bug]]. Remember to include as much information as possible. Screenshots and information about what browser and the version of the browser you are using are all incredibly helpful. |
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− | #Post to the [[w:c:community:Forum:Community_Central_Forum|Wikia community forum]] |
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+ | ==See also== |
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+ | *Learn how to [[Help:Contacting Wikia|contact Wikia Community Support]] |
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+ | ==Further Help & Feedback== |
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− | == When should you contact staff? == |
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+ | {{Help and feedback section}} |
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− | There are over 100,000 wikis on Wikia, and our [[w:c:community:Community_Central:Staff|Community Team]] serves them all equally. Most problems on a wiki can be solved by the local community. You are the experts here, so talk with each other to see if you can solve the problem before you contact staff. |
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+ | [[de:Hilfe:Lokale Probleme]] |
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− | In some cases it is necessary to contact the Wikia staff. These include: |
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+ | [[fr:Aide:Problèmes locaux]] |
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− | *Closing your account (you can't change your username so you will need to create a new one if that is what you want to do) |
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+ | [[nl:Help:Locale problemen]] |
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− | *Closing your wiki (we tend to not close wiki's because they are community owned sites) |
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+ | [[ja:ヘルプ:ローカルの問題]] |
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− | *Changing your wiki's sitename or URL |
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− | *Turning on/off features or extensions |
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− | *You are experiencing a software bug |
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+ | [[Category:Help|{{PAGENAME}}]] |
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− | == What to include when contacting staff? == |
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− | If you need to contact Wikia staff it is important to provide us with as much details as possible so we can quickly and efficiently. It is helpful to include: |
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− | *Screenshots |
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− | *Wiki URL |
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− | *Information about the browser and operating system you are on |
Revision as of 21:34, 5 June 2015
Local issues are problems that are happening on your specific wikia but not in other communities or across all of Wikia. Local issues could include:
- Problems with other users, including admins
- Content you find incorrect or inappropriate
- Bugs due to CSS or JS changes by admins
- Bugs due to special settings on the wikia
What do I do?
If you run into an issue on Wikia, the best idea is to go through the following steps:
- Check if the issue is happening just on your wikia or in other places as well
- Check out the help pages and the staff blog for announcements on new features or current issues occurring sitewide
- Talk to other users directly. Talk pages, message walls, forums or blogs are a great place to do this
- Speak with your local admins. They are the most informed of local issues
- Post to the Wikia community forum. This is where community members work together to answer questions and solve problems collectively
- Contact Wikia staff
Should I contact Wikia about this?
When it comes to local issues, staff involvement should only be as a last resort. Local administrators and community members are going to be the most knowledgeable about the culture and users of their wikia, as well as the specific issues there. So local communities are best equipped to resolve local disputes.
If you do need to contact Wikia, please include as much information about the issue as possible. For example, if there is a problem with other users, please explain the dispute and what the local community and admins have already tried to do about it. Reports about inappropriate content must include the URL of the problem page.
In the case of reports about bugs on the wikia that are not the result of local changes, please send them to Special:Contact/bug. Remember to include as much information as possible. Screenshots and information about what browser and the version of the browser you are using are all incredibly helpful.
See also
- Learn how to contact Wikia Community Support
Further Help & Feedback
- Browse and search other help pages at Help:Contents
- Check Fandom Community Central for sources of further help and support
- Check Contacting Fandom for how to report any errors or unclear steps in this article