aka Jen

  • I live in The Bay Area
  • My occupation is Supporting FANDOM'S Communities
  • I am a biped
  • Jenburton

    Many of you have asked if Message Wall can be optional. My quick and short answer is that we don’t know yet. But, we are taking an important interim step.

    The next stop for Message Wall is Wikia Labs. Putting Message Wall in Labs will give you the chance to try the feature out for a while and see how it works for your community. It also gives you a place to share insights about testing the product with other users and Wikia staff.

    During the Labs phase, we’ll be tracking usage and your feedback; we'll also be working on any bugs present. We’ll be asking and answering the following types of questions:

    • Are communities that are using Message Wall talking more?
    • Are those communities seeing an increase in edits?
    • Are communities seeing a growth in ne…
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  • Jenburton

    An Update on Message Wall

    September 30, 2011 by Jenburton

    What a week it’s been over here on Community Central!

    I wanted to reach out, first and foremost, to thank you for your passionate feedback regarding Message Wall. We’ve read, shared, and quantified every single one of your comments and have replied to a good number of them as well. I know we’ve taken a bit of heat for not replying to every comment, but we have to make judgment calls or else we would have to work around the clock and other important tasks wouldn’t get completed. Here are a few things we’ve learned this week:

    Posting screenshots to a Staff Blog without a working prototype is less than optimal.

    • We didn’t give you much to react to other than a few static images and a bunch of text. Having a major product like Message Wall up and …
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  • Jenburton

    So, Hi Wikians! I’m Jen Burton and, as my talk page says, I started at Wikia on July 25, 2011. Of course this blog post has been a bit slow in coming, but Wikia’s kept me busy right from the start.

    I’ve been brought on as Wikia’s new Vice President of Community Support. I’m here to help our Community Support team as they work to support all of Wikia’s community members -- editors, founders, admins, readers, and visitors. My career has spanned more than a decade working in various customer service, product management, and community management roles at companies like Amazon, Digg, Slide, and a few others.

    I’m really excited to be a part of the Community team and the Wikia staff as a whole. Very few companies have been successful in creating c…

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