Only when a user feels threatened by a potential cyber attack for their personal information, that is when it is time to contact a Staff member immediately for assistance.
If an issue regarding certain inappropriate aspects such as swearing in the Chat arises, depending on the rules and policies created within that Wiki, that is the responsibility of that Wiki's Bureaucrats , Admins , and Chat Moderators . Not the responsibility or concern of the Staff members.
Avoid contacting Staff when it is an individual issue with a single user. This user most likely only has issues with that particular Wiki, and should only be blocked by the Wiki's Bureaucrat(s) or Admin(s).
The Community Central forums are also very useful in finding answers.
Best regards, and enjoy your day.